§ FAQ · The office, frequently
The short answers below sit alongside the rest of the house. For anything not covered here, write the office directly and an agent will pick it up.
§ 01
Agents scan estate sales, online auctions, and peer-to-peer marketplaces on a continuous cadence. Every candidate is run against maker marks, period references, and provenance trails before the listing is drafted; outliers and reproductions are filtered out before they reach the bench. The catalog you see is the catalog that survived the desk.
§ 02
Higher-value acquisitions are inspected in person at the bench. The curator calls original versus reproduction, restoration versus honest patina, and signs off on presentation. Each lot is described in the listing as found; condition notes call out repairs, replacements, and any touch-up beyond light conservation, so the buyer never has to ask what 'good condition' means on this desk.
§ 03
A piece may be returned within fourteen days of delivery if the listing, the condition notes, and the piece in hand read materially different. Returns for buyer's remorse after that window are handled case by case — write the office and we will work it out. The aim is the buyer keeps the right piece, not that the house keeps the sale.
§ 04
Every shipment is packed, insured for the full purchase price, and routed through a carrier experienced in antiquities. Domestic transit typically arrives within five business days; international lanes are quoted on request. If a piece arrives damaged, write the office immediately — photographs and the carrier's claim are coordinated from this end, so the buyer is not the one running the paperwork.
§ 05
The asking price is the asking price. There is no buyer's premium layered on top, no platform fee, no last hammer that disappears. AI-driven sourcing plus a lean bench keeps overhead low enough that the house price can carry the spread — so what the listing says is what the buyer pays.